Technical Support Engineer – About the Role

Are you passionate about technology and solving complex challenges? Do you thrive in a dynamic environment where every day brings new opportunities to make an impact? If so, we want you on our team!

As a Technical Support Engineer, you will be the frontline problem solver, helping customers resolve technical issues, optimize their workflows, and enhance their overall experience with our products. You will work closely with cross-functional teams, including development, product management, and customer success, to ensure seamless solutions and continuous improvements.

What You’ll Do

• Diagnose and troubleshoot technical issues across various platforms, software, and hardware environments.
• Provide timely and professional support through multiple channels, including email, chat, and phone.
• Collaborate with internal teams to identify root causes and implement long-term solutions.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Analyze customer feedback to contribute to product enhancements and innovation.
• Assist in testing new features and updates to ensure quality and reliability.
• Educate and guide users in maximizing the benefits of our products.

What We’re Looking For

• Strong analytical and problem-solving skills with a customer-first mindset.
• Proficiency in diagnosing software, networking, and system-related issues.
• Experience with troubleshooting APIs, databases, or cloud-based platforms is a plus.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Passion for learning and staying up to date with the latest industry trends.