Hi,

Hope you are doing well,

This is Pandiyan from Promantis, we do have an opening for CalenderAnything Customer Success Manager.

If you are interested, please share your updated resume.

Job Title: CalenderAnything Customer Success Manager (CSM)

Job Location: NY, NY

Type: Contract

CRM 

Salesforce.com / Apex (SFDC).

Job Summary – The CalendarAnything Customer Success Manager (CSM) role is to contribute to the growth and retention of customers using the CalendarAnything product. Strategically, the CSM will work with the CalendarAnything team to ensure clients are properly onboarded, continuously see value in the tool, and identify opportunities for growth. The CSM will work collaboratively with internal and external resources to ensure customer satisfaction and retention, maintaining at least a 90% retention rate. Ultimately, the CSM will assist in designing and implementing strategies to enhance the customer experience and drive adoption.

Years of experience needed – 3+ years of experience in Customer Success with enterprise clients

Primary responsibilities include:

· Ensure customers are properly onboarded and continuously see value in the CalendarAnything product.

· Coordinate with internal teams and clients to support new implementations and ongoing success.

· Assist with calendar creation, pre-sales support, and routing new feature requests.

· Maintain professional and timely communication with all customers and partners.

· Identify growth opportunities and communicate them to Sales for strategic planning.

· Provide feedback and market insights to the product management team.

· Manage customer renewal contracts, including POs, signers, statements of work, and change orders.

· Ensure proper pipeline management for renewal revenue within Salesforce.

· Manage ongoing client requests related to support, security, legal, and vendor onboarding.

· Oversee the setup and maintenance of demo environments for customer demonstrations.

· Act as a single point of contact for customer support escalations.

· Report on customer attrition rates and pipeline performance to management.

Technical Skills:

· 2-3 years’ experience working with the Salesforce platform as a Customer Success Manager.

· Effective communication and presentation skills over phone or virtual meetings.

· Excellent written and verbal communication skills.

· Strong proficiency in Google Workspace, particularly Docs and Sheets.

· Previous experience as a user or administrator of Salesforce.com.

· A passion for learning and an aptitude for adopting new technologies.

· Ability to work in a fast-paced environment with minimal supervision.

· Strong organizational and time management skills with the ability to multitask.

· Experience in managing difficult customer conversations and conflict resolution.