Location: Flexible
Hourly Rate: $30/hour (starting, dependent on experience)
Job Type: Full-Time

Empowering Technology, Elevating People

At NTT DATA, we’re more than a $30 billion global innovator in business and technology services—we’re a partner to organizations transforming the way the world works, one solution at a time. Trusted by 75% of the Fortune Global 100, we create opportunities for innovation, drive efficiencies, and build sustainable futures.

Join our mission to empower organizations to thrive in a digital-first era. We’re looking for tech-savvy, customer-focused individuals who want to make an impact.

Your Role

As an IT End User Services Technician, you’ll be a key player in ensuring seamless technology experiences for our users. You’ll manage installations, troubleshoot issues, and proactively maintain devices—helping end-users stay connected and productive. This isn’t just a support role; it’s a chance to collaborate, innovate, and drive positive change.

What You’ll Do

• Device Deployment: Image and set up Windows 11 devices, install peripherals, and support new facilities.
• Technical Troubleshooting: Solve moderate to complex issues across desktops, laptops, tablets, printers, and more.
• End-User Support: Respond to requests with professionalism, diagnose and resolve issues, and escalate when necessary.
• Proactive Maintenance: Perform regular device health checks, ensuring reliability and security.
• Knowledge Sharing: Update knowledge management systems and contribute to process improvements.
• Cross-Team Collaboration: Act as "smart hands" for other IT functions and support enterprise projects.
• Customer Interaction: Build positive relationships with the user community while providing high-quality support.

What Makes You Shine

We’re seeking candidates who are proactive, reliable, and skilled in delivering exceptional service in high-pressure environments.

Your Skills & Qualifications:

• Experience: 2–4 years in IT support or related service roles.
• Education: Associate degree or technical certification preferred (or equivalent experience).
• Tech Proficiency: Expertise in Windows environments, Microsoft Office, and network printing. (Google Suite is a plus!)
• Customer Service: Strong communication skills and a user-first mindset.
• Healthcare Experience: Preferred but not required.
• Problem Solving: Ability to identify, diagnose, and resolve technical issues effectively.

Why Join NTT DATA?

At NTT DATA, you’re not just a technician—you’re part of a global network of innovators who are redefining technology and its impact. From investing $3.6 billion annually in R&D to providing cutting-edge resources, we prioritize empowering our employees for success.

What We Offer:

• Competitive Pay: Starting at $30/hour, with room for growth.
• Work-Life Balance: Paid time off, holidays, and flexible schedules.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and disability coverage.
• Retirement Plans: 401(k) with company match.
• Career Growth: Opportunities to work on enterprise projects and expand your skills.