Key Responsibilities:

• Troubleshooting: Analyze and resolve production issues related to Oracle OTC processes, including AR Receipts, AR Invoices, OM, Shipping, and Pricing.

• Inventory Management: Maintain a comprehensive inventory of change and enhancement requests, ensuring all requests are accurately documented and tracked.

• Collaboration: Work closely with cross-functional teams to identify and implement system improvements and enhancements.

• Process Improvement: Provide insights and recommendations to enhance the efficiency and effectiveness of the OTC processes.

• Documentation: Prepare and maintain documentation for functional specifications, process flows, and user guides related to Oracle applications.

• User Support: Provide training and support to end-users on Oracle functionality and best practices.