Data Analyst

Contract NEED DL VISA AND PROOF OF LOCAL Work

Location: ONSITE – Eden Prairie, MN Travel : No

Description:

The team consists of 8 on-site Consumer Experience Analysts with a variety of backgrounds including experience in UHC contact centers, Medicare Product teams, data file management teams, external consumer experience retail teams, and long-term care delivery. We also are supported by 4 hybrid Reporting Analysts and 3 on-site Managers and 1 on-site Director. The contractors will fill 2/8 of the CE Analyst positions and 2/4 hybrid Reporting Analyst positions. We value learning, open communication, adaptability, humor, and collaboration and we’ve intentionally shaped our culture around these values. The team’s skill sets include coding automation in python, querying large databases in Snowflake, manipulating and analyzing large interaction datasets in Excel, designing engaging data visualizations in excel and PowerPoint to share with stakeholders, and communication skills in person and in writing to engage with leadership.

Responsibilities:

Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience. This data includes NPS trends, consumer verbatims, digital portal interactions, consumer metrics/critical ops metrics. Collaborate with cross-functional teams, including, but not limited to WFM, Consumer Resolution Center (CRC), Prod...