Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelors Degree program, technical vocational training, or equivalent combination of experience and education
Normally requires a minimum of three (3) to five (5) years directly related and progressively responsible experience; experience in IT infrastructure or application support is an asset
Experience with ServiceNow Configuration Management Database, Discovery, or Service Mapping
Good hands-on knowledge of data modeling tools
Knowledge of data analysis and E-R Diagramming techniques
Strong organizational skills; attention to detail
Good analytical and problem-solving skills to evaluate business problems and apply application knowledge to identify appropriate solutions
Good interpersonal skills and a good team player
Good communications skills in English, both written and verbal
Responsibilities
Our client is seeking a Remote ServiceNow CMDB Administrator to help them better leverage the CMDB offering and support the day-to-day environment
Configure and maintain ServiceNow Discovery scheduled jobs and overall health
Develops and maintains logical data models utilizing windows-based data modeling tools
Conduct working sessions with technology owners and their subject matter experts to document their data model requirements
Analyze data in the company s CMDB for accuracy, completeness, and staleness
Update data in the CMDB according to requirements and analysis
Works closely with data analyst staff members, data model administrators, technology owners, and subject matter experts
Performs related duties as assigned
Understanding of ITIL and Configuration Management
Ability to prioritize workload and consistently meet deadlines